Ichiban Boshi @ Causeway Point
This is the first time I am doing a bad review on a restaurant, and I am surprised that I coming up with a review when I am angry took way faster than writing a good review. I believe service excellence is more important than the taste of the food. Even if the food is good, but the service fails, it would certainly affect my mood and appetite. I have been to Ichiban several times, but was really disappointed at their service level this time round. This is how Ichiban Boshi @ Causeway Point fail so badly in terms of their service: 1. The food took more than the promised 20minutes and close to 1 hour to serve. Overpromising instead of underpromising which fails really terribly in terms of service management. 2. Staff do not even know what is happening in the kitchen that resulted in the slow preparation of food, or perhaps they were pretending not to know and did not give a proper explanation to customers. When asked a couple of times when our food will be com...